Client Care

Here to assist

Our support team responds to all order, vessel, and refill inquiries within one business day. We are here to ensure your countertop remains entirely plastic-free.

Tactile close-up of raw travertine stone texture and a heavy amber glass bottle, sharp afternoon shadows, high contrast, 35mm.
Tactile close-up of raw travertine stone texture and a heavy amber glass bottle, sharp afternoon shadows, high contrast, 35mm.
— Tactile Utility

Heavy, permanent glass and raw travertine stone designed to be refilled for a decade.

Direct Channel

Send an inquiry

For order adjustments, wholesale partnerships, or questions about our circular chemistry, use the form below.

Common Questions

Support details

Find immediate answers regarding our carbon-neutral logistics and circular vessel return policies.

Logistics
Circular Policy

Carbon-neutral shipping

Refills & returns

We ship across North America in 100% plastic-free, recyclable paper packaging. Standard transit takes three to five business days.

Refill concentrates are final sale. All permanent glass vessels and organic utility textiles may be returned within thirty days.